Returns + Exchanges
As a small business, we want you to be 100% satisfied with your purchase. However, due to the nature of our products, requests for returns and exchanges must meet certain criteria to be approved. Our team will evaluate each request on a case-by-case basis and either approve or deny your request.
All requests for returns and exchanges must be made within 30 days of the purchase date.
To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned.
- Gift cards
- Some health and personal care items
- Perishable goods for example: teas
To complete your return or exchange, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Any item not in its original condition, that is damaged or missing parts for reasons not due to our error are not eligible for refund.
Any item that is shipped back to our maker studio more than 30 days after delivery is not eligible for refund.
In some situations only a partial refund will be granted.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days.
Late or missing refunds
If you haven’t received a refund after 10 days, first check your bank account and or credit card statement again. Then contact your bank and or credit card company, there is often some processing time before your refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Defective or damaged items
We are happy to exchange items if they are defective or damaged. If you need to exchange your purchase for the same item, send us an email at firstname.lastname@example.org and send your item to: 1216 E. Main Street Suite 203, 37408.
If the item you purchased is one-of-a-kind, a refund will be issued in place of an exchange.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive an account credit for the value of your return. Once the returned item is received, an account credit will be issued to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves, we will refund the original payment method and contact the purchaser.
To return your product, you should mail your product to: 1216 E. Main Street Suite 203, 37408
You will be responsible for paying for the shipping costs to return your item.
In the case of an exchange, the time it takes for your replacement to reach you may vary due to your location.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.