RETURNS + REFUNDS
As a small business, we want you to be 100% satisfied with your purchase. However, due to the nature of our products, requests for returns and exchanges must meet certain criteria to be approved. Our team will evaluate each request on a case-by-case basis and either approve or deny your request.
All requests for returns, exchanges, and refunds must be made within 30 days of the purchase date. Email us at email@example.com to request an exchange or return.
Your item must be unused and in the same condition that you received it to be eligible for a return or exchange. It must also be in the original packaging.
Once your return is received, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
We require a receipt or proof of purchase to complete your return or exchange.
Several types of goods are exempt from being returned.
- Gift cards
- Jewelry with signs of wear
- Some health and personal care items, for example, sanitary items and bath products
- Perishable goods, for example, teas
- Books, tarot decks, and printed goods including, but not limited to, stationary and art prints with obvious signs of wear
- Hazardous materials
- Flammable liquids or gasses
Please do not send your item(s) back to the manufacturer.
Any item not in its original condition, damaged, or missing parts for reasons not due to our error is not eligible for a refund.
Any item that is returned more than 30 days after delivery is not eligible for a refund.
In some situations, only a partial refund will be granted.
To return your product(s) purchased on our website, you can make a return by mail or in person at our retail store.
Returns by mail are required to be mailed to 22 Frazier Ave., Chattanooga, TN 37405
Almanac Supply Co. is not responsible for the shipping costs to return your item.
In the case of an exchange, the time it takes for your replacement to reach you may vary due to your location.
We recommend that you use a trackable shipping service or purchase shipping insurance. We don’t guarantee that we will receive your returned item.
Purchases made at our retail store must be returned to our store located at 22 Frazier Ave. Chattanooga, TN 37405. To view our store hours, click here.
If you do not live nearby and bought your product(s) while visiting, email us at firstname.lastname@example.org to request a return by mail.
If your return is approved, your refund will be processed and a credit will be automatically applied to your credit card or original payment method within 10 days.
In some situations, a store credit or gift card will be offered in place of a full cash refund.
LATE OR MISSING REFUNDS
If you haven’t received a refund after 10 days, double check your bank account and/or credit card statement again. Then contact your bank and or credit card company. There is often some processing time before your refund is posted.
If you still have not received your refund after completing the above step, email us at email@example.com.
Only regular priced items may be refunded. Unfortunately, sale items are not eligible for refunds or exchanges.
DEFECTIVE OR DAMAGED ITEMS
We are happy to exchange items if they are defective or damaged. If you need to exchange your purchase for the same item, email us at firstname.lastname@example.org.
If the item you purchased is one-of-a-kind, a refund will be issued in place of an exchange.
If the item was marked as a gift when purchased, you will receive an account credit for the value of your return. Once the returned item is received, an account credit will be issued to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves, we will refund the original payment method and contact the purchaser.