FAQ

Our goal is to protect our environment and customers from any toxic chemicals or pollutants. We hand-make our vegan candles in small batches from 100% soy wax with high quality fragrance blends right here in Chattanooga, TN. We strive to create, sell, and promote goods made in the USA with a focus on local makers and products.

Our vegan candles are made 100% soy wax with high quality fragrance blends. 

Soy wax is a vegetable based wax that is clean burning and produces very little soot. It melts at a lower temperature than paraffin wax which makes it easier to clean up if spilled and increases burn time by 50%

Our fragrance blends are non-toxic and phthalate free. They meet the most comprehensive, rigorous standards in the fragrance industry. 
Excluded phthalates include, but are not limited to, BBP, DEHP, DBP, and DEP. 

For a full list of excluded phthalates and other chemicals, please email us at hello@almanacsupplyco.com

Make sure you burn your candle for 3-4 hours the first time around. You want to make sure your wax pool extends to both ends of the vessel before extinguishing to avoid tunneling. You should also be sure to trim your wick to 1/4". Check out this article on more tips for how to best burn a candle.

See our safety tips below for more tips on how to burn your candle(s) safely and correctly.

Here are 6 helpful tips to ensure the safe use of our candle products.

• Once lit, the candle container can become quite warm. Please don’t touch or move the candle while burning. Please wait until the wax has hardened.
• Always keep an eye on your candle while burning. Never leave a burning candle unattended.
• Even though our candles can burn for long periods of time, we suggest that you only burn candles for 3-4 hours at a time.
• Never extinguish a flame with water. The water can cause the hot wax to splatter and also may cause the container to break. Not to mention ruining your lovely candle.
• Keep your candle clean. Trim your wick ¼ inch before every burn. Remove any used matches or wick trimmings from the candle. Trimming your wick every time will allow for a cleaner and more even burn.
• Avoid burning candles in drafty areas.
• Always keep your candle out of reach of small children, animals, and pyromaniacs.

To learn more about the best candle burning practices, check out our journal article about how to properly burn a candle.

You can visit our retail store at 22 Frazier Ave., Chattanooga, TN 37405. For more details such as store details click here.

Check out our list of stockists for more purchasing options.

You can also shop our online store 24/7.

We are happy to accommodate bulk orders of our candles! Whether you need to stock up or are planning to use them for client gifting or an event, please email us at hello@almanacsupplyco.com. Minimum purchase is required to qualify for bulk pricing. 

• T-Shirt Size Guide (Unisex)
• Necklace Size Guide (Length)
• Ring Size Guide (Printable PDF)

If you can’t remember your password, please use this password recovery link and enter your email. We’ll send you a link to change your password.

We accept the credit cards listed below, Shop Pay, Apple Pay, Meta Pay, and Paypal.

Visa

Mastercard

American Express

Discover

We also accept cash at our retail location.

Our customer service hours are Monday - Friday, 9am - 5pm, excluding holidays. We answer all customer service emails within 2-3 business days.

We make every effort to cover the cost of international shipping in our initial invoice, but occasionally additional fees arise. You are responsible for any additional customs duties or other international fees. The carrier will contact you with instructions to pay any additional fees. Fees must be paid before or at the time of delivery per the carrier's policy to receive your package.

If you have any questions about your international order or additional fees, please email us at hello@almanacsupplyco.com.

If you would like to return your international order, please visit our Returns + Refunds page for more information on how to return your order. We do not suggest returning international orders due to higher shipping costs and the possibility of additional fees. You are responsible for the cost of shipping and any additional fees to return your international order.

Here at Almanac we want you to be happy with your purchase. If there are any issues with your purchase, email us at hello@almanacsupplyco.com. 

For additional information please visit our Returns + Refunds page.

Email us at hello@almanacsupplyco.com ASAP. If your order has not shipped, we are happy to update your shipping address. If your order has shipped, we are unable to make any changes to your order. Please contact the carrier for assistance – they may be able to reroute your package. 

If your order is returned to our fulfillment center due to an incorrect address, we are happy to re-ship your order to an updated address. Customers are responsible for the cost of shipping even if the order qualified for free shipping originally. If you prefer a refund for your returned order, a refund will be issued for the total purchase price minus the original cost of shipping. 

Each year, we do our best to create a U.S. holiday shipping deadline based on the estimates provided by all major shipping and logistics companies. While we can't guarantee delivery dates due to unforeseeable shipping delays, placing your order by this deadline gives you the best chance to receive your order before the holidays. If you have any more questions about this, please email us at hello@almanacsupplyco.com

Once your package has shipped, the order tracking and final delivery is unfortunately out of our control. Due to unexpected shipping delays, we cannot guarantee delivery dates at this time. Please email us at hello@almanacsupplyco.com if your order has not arrived within 15 days of the estimated delivery date. 

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